Registering for a bike

• Can I get a bike from The Bike Project?

  If you are an asylum seeker or have been granted refugee status in the UK within the last 5 years, then you can get a bike from us.

• I am an asylum seeker or refugee, how can I get a bike?

  You can register online to go on our waiting list. You will need your unique ARC, BRP or HO number to register.

• I have registered for a bike, what happens next?

  When we have a bike ready for you we will send you a text inviting you to attend an appointment to collect it. Please note: the current waiting time for a bike is 3 months.
  
  It is very important to bring your ID with you when you collect your bike. If you do not bring your ID, we cannot give you the bike.
  
  At your appointment we will also give you:

  • helmet
  • lights
  • visibility vest
  • lock
  • basic cycle safety training

• I have an appointment to collect a bike but can’t make it!

  Don't worry! Let us know by replying to the text or email confirmation and we will contact you to rearrange the appointment. Remember to bring your ID with you to your new appointment as otherwise we cannot give you the bike.

• I can’t cycle, but want to learn – can I still get a bike?

  Definitely! We give basic cycle safety training upon collection and afterwards will refer you to local cycle training schemes in the area where you live.
  
  We also offer free beginners cycle training for women only in Wapping and Croydon. See our cycle training page for more details.

• I do not live in London, can I still get a bike?

  Absolutely! But the bike needs to be collected from our London workshop the next time you are visiting London. There are sometimes opportunities for us to arrange bikes to be delivered through partner organisations, but these are rare. Email info@thebikeproject.co.uk if you have a specific concern about how to collect your bike.

• My bike has been stolen, what do I do?

  Report the crime to the police and let us know as soon as possible by emailing info@thebikeproject.co.uk. We will then contact you with details about how to get back on to the waiting list for a replacement bike.

• My bike is broken!

  If you got your bike from us and need to fix it, please bring it back to the workshop on a Thursday from 5 – 8pm. You can also take it to one of our local bike shop partners.
  
  If you got your bike from somewhere else, unfortunately we cannot give you parts or help you fix it. However, there are lots of community organisations that can help. Please email us for a list of those we know about.