Deliveries, safety and order updates
We are thrilled you have chosen to support The Bike Project. A sincere thank you from all of us here! We want to ensure that everyone can enjoy cycling and make essential journeys by bike where needed, but we must do so responsibly. With that in mind, we have made some temporary changes to the way we work. Please read through these updates and FAQs. If you still have questions, feel free to get in touch.
Although the situation continues to evolve, safety of our customers and staff remains top priority for us! That's why we have moved our shop to Deptford and our Herne Hill location will operate as our HQ office. We continue to operate our shop online for home delivery and Click and Collect only (strictly by appointment).
Due to the increased demand for bikes, stricter operating procedures, additional trading challenges and external factors outside of our control, orders will take longer to fulfil than usual.
We are working hard to get your orders to you as soon as possible, but it may take up to 14 days for you to receive your order.
Is The Bike Project shop still open?
For the health, safety and well-being of our team and customers, our shop in Deptford is open for test rides, please get in touch with us beforehand to arrange a suitable time. We are also offering Click & Collect for orders placed online.
Please note we require customers to wear face masks.
If you have selected Click & Collect, we will contact you once your order is ready to arrange an appointment. Collections are strictly by appointment only. Due to COVID-19 challenges and the additional demand for bikes and accessories at the moment, it may take up to 14 days for us to prepare your order.
The address for collections is: The Bike Project Shop, Railway Arches 210 Edward Place, Deptford, SE8 5HD*
*Please note our shop is open for collection appointments only. We are unable to offer test rides. If you wish to return or exchange your bicycle, please contact us beforehand.
Can I still order online?
Yes! Our online shop is still up and running and is the safest way to shop currently. Please note our delivery times are longer than usual, so it may take up to 14 days for you to receive your order – but rest assured we are working as hard as we can right now to get your order to you.
Is it safe to receive orders?
According to the WHO, “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.” You can find the latest information on COVID-19 on the information pages of the UK Government and the World Health Organization.
Is it possible to reduce contact with the driver when they deliver my order?
Yes! All of our orders are sent with Pedal Me or DHL, whose riders and drivers have been advised to maintain a safe distance during deliveries and won't require you to sign for your package.
What is The Bike Project doing to keep their staff and workplace safe?
It goes without saying that the safety of our staff is a top priority. We have implemented strict procedures and proactive measures at our workshops to protect our employees. These include, to name a few, limiting the number of staff in our workshop at one time, maintaining social distance, increasing the supply of hygiene and protective products, not sharing tools and workstations and frequently cleaning and disinfecting tools, bikes, stands, door handles, other frequently touched objects. We are also making sure that staff that are most at risk or vulnerable at this time, are able to stay at home.
Is it safe to come to The Bike Project London Workshop for my bike service?
In addition to the strict procedures we have highlighted above, we will also be taking extra precautions to ensure the safety of our bike service customers. This includes cleaning and disinfecting both courtesy bikes, and customer bikes, before and after you are in contact with them. There will be contact free handover of bikes where by the customer and the mechanic remain at least 2 metres apart, as well as taking payments online, instead of cash or card payments.
What is The Bike Project doing to support its beneficiaries?
We believe that refugees and asylum seekers need bikes now more than ever to access vital services. With official guidance in place to avoid gatherings, we have taken the decision to close our doors for our weekly donation sessions for the time being, and instead we're taking bikes to them with our new bike delivery service!
We have supported refugees through continuing to supply bikes but also have an online talent development program called Cyber Cyclist. Watch more here on how we kept connected with refugees.
Donating a Bike
If you suddenly have more time on your hands to clear out your garden or garage and have an old bike to donate, we would love to find it a new home! You can find your nearest drop-off point and register your bike here. Please make sure to contact the drop-off point ahead of dropping off your bike as they may have limited opening hours and restrictions in place at the moment.
To ensure the health and safety of our drop off points and generous donors like yourself, we are operating a strict no contact bike donation process at our drop off points.
Our workshops in London and Birmingham are still able to receive donations too! You can find out more details and how to register your bike here.
Got more than 10 bikes? Great! Please contact us to arrange a collection.