How will I know if someone is a refugee?
Everyone who gets a bike from us will have to have shown some form of status ID, normally BRP or ARC card which identifies them. Beneficiaries will need to show this to receive help from Pit Stop shops.
How will I know their bike is from The Bike Project?
Every bike which gets donated to a refugee through The Bike Project is given a number so we can keep track of who owns it and what repairs are made. This should be on the front of their bike.
A refugee can't get their bike to the shop, can you collect it?
If a refugee has a damaged bike which can't be wheeled to your shop, then please discuss the damage with them. If it's a puncture, simply give them a puncture repair kit and invoice us.
How do I invoice The Bike Project once a refugee has come in?
Fill out an invoice detailing the item supplied to the refugee and the date of transaction, then email it to email@example.com